Privacy Policy

Ralvie AI Inc. — Ralvie Frontdesk Effective Date: January 5, 2026 Ralvie AI Inc. ("Ralvie," "Company," "we," "our," or "us") is a corporation incorporated under the Business Corporations Act of Ontario, Canada, with Ontario Corporation Number 1000631176. Ralvie AI Inc. provides Ralvie Frontdesk, an artificial intelligence-powered business communication platform offering AI receptionist services, automated voice communication, website chat, SMS messaging, appointment scheduling, customer support, and business workflow automation. This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect personal information through: - Our website: [https://ralvie.ai](https://ralvie.ai/ "https://ralvie.ai/") - Our Ralvie Frontdesk application: [https://app.frontdesk.ralvie.ai](https://app.frontdesk.ralvie.ai/ "https://app.frontdesk.ralvie.ai/") - Our related AI-powered communication services, applications, integrations, and support channels. Collectively, these are referred to as the "Services." This Policy applies to business customers, authorized users, website visitors, callers, chat participants, and other individuals whose personal information is processed in connection with the Services. Where consent is required by applicable law, we will obtain the appropriate consent before processing personal information.

When you register for or use Ralvie Frontdesk, we may collect: - Full name and business name. - Business email address. - Telephone number. - Business address. - Account credentials and identifiers. - Subscription and account details. - Payment and billing information. - Customer support communications.

Depending on customer settings and applicable law, Ralvie Frontdesk may process: - Incoming and outgoing telephone call details. - Caller telephone numbers. - Call durations and timestamps. - Audio recordings. - Call transcripts. - Voicemail messages. - AI-generated conversation summaries. - Call routing and transfer records. - Customer inquiries and service requests. - Appointment and reservation information. - Lead capture and qualification information. Voice communications may be processed using automated speech recognition, AI language processing, and text-to-speech technologies.

When individuals communicate with businesses through Ralvie Frontdesk, we may process: - Chat messages and conversation history. - Customer names and contact details. - SMS communications. - Appointment requests. - Support inquiries. - Lead information. - Related workflow and communication metadata.

We may automatically collect: - IP addresses. - Browser type and operating system. - Device information. - Login activity and access logs. - Session identifiers. - Website usage information. - Platform activity and performance data. - Security and error logs.

When customers authorize integrations with third-party applications, Ralvie Frontdesk may access or process information from CRM platforms, scheduling systems, customer databases, and other connected services. Such processing depends on the permissions granted and the functions enabled by the customer.

Ralvie AI Inc. uses personal information for authorized purposes, including: - Operating AI receptionists. - Answering and routing telephone calls. - Generating AI voice and chat responses. - Scheduling appointments. - Managing customer inquiries. - Sending authorized SMS notifications. - Processing customer service requests. - Supporting authorized business automation workflows. - Creating and managing accounts. - Processing subscription payments through Stripe. - Generating invoices and transaction records. - Managing subscriptions, renewals, and cancellations. - Providing customer support. - Communicating account and service updates. - Diagnosing technical issues. - Monitoring service reliability. - Preventing abuse and unauthorized access. - Improving