Cal.comRalvie AI Frontdesk
Every customer conversation. One intelligent AI Frontdesk.
Ralvie AI Frontdesk brings phone calls, website chat, email, SMS, web voice and website forms together in one intelligent platform. It answers questions, captures and qualifies leads, books appointments, sends follow-ups and connects customers with the right team — all while keeping your business available 24/7.
One connected AI receptionist
Your Complete AI Receptionist
Customers reach businesses in different ways. Some call, some start a website chat, some send an email and others submit a form or reply by text.
Ralvie gives every customer an immediate and consistent experience across each of these channels. It understands what the customer needs, provides accurate information and moves the conversation towards the right outcome.
Instead of managing separate tools for calls, messages, forms and follow-ups, your team can manage every customer interaction through one connected AI receptionist platform.
Unified customer experience
Six Customer Channels. One Connected Experience.
Every Ralvie channel works with the same business knowledge, customer context and automation rules. A customer may begin by submitting a form, continue through SMS, speak with Ralvie over the phone and later receive an email confirmation. Each interaction can remain connected instead of becoming a separate and disconnected conversation.
Ralvie identifies the customer's intent, provides the relevant information and determines the most appropriate next action. It can book an appointment, share a link, create a request, update a connected system or transfer the conversation to your team. The complete customer journey is recorded in one platform, giving your business better visibility into every interaction.
Voice Chat Email SMS Web voice Forms
BookingRoutingLead captureFollow-upAutomationSupport
One shared intelligence, every channel, every action
Always on
Keep Your Business Available 24/7
Customer enquiries do not always arrive during office hours. Ralvie answers calls and digital conversations during evenings, weekends, holidays and high-volume periods. Customers receive an immediate response instead of waiting for your business to reopen or leaving a voicemail that may be reviewed later.
Your team can define exactly what Ralvie should handle after hours, what information it can provide and which conversations should be escalated.
Conversational AI
No Phone Trees. No Robotic Scripts.
Customers can explain what they need in their own words. Ralvie understands natural speech and written messages, allowing conversations to flow without rigid phone menus or predefined commands.
It can ask intelligent follow-up questions when more information is needed and adapt the conversation based on each customer's response — for a faster and more personal experience across both voice and digital channels.
Live conversation
"I'm not sure if you can help — I need something fixed at my place sometime this week, maybe Thursday?"
"I can help with that. What needs attention, and does Thursday morning or afternoon work better?"
Ralvie adapts the next question to what the customer just said
Turn More Conversations Into Qualified Opportunities
Ralvie helps your business capture leads while customer interest is high. It can collect names, contact details, locations, service requirements, budgets and other information relevant to your sales process, then organise these details and send them to the appropriate team or connected system.
Your employees receive complete and structured lead information, allowing them to spend less time collecting basic details and more time moving opportunities forward.
Book Appointments Directly From Any Conversation
Ralvie connects with your business calendar to help customers schedule appointments through phone, chat, SMS or web voice. It checks available time slots, collects the required booking information and sends confirmation details automatically — plus reminders and rescheduling based on your business rules.
Connect Every Customer With the Right Person
Ralvie understands the reason for each conversation before deciding where it should go. Calls and enquiries can be routed by intent, department, language, location, urgency or availability, and when human assistance is required, Ralvie transfers the conversation along with the customer information it has already collected — so nobody has to repeat themselves.
More human customer experiences
Communicate Naturally Across Languages and Situations
Ralvie supports multilingual customer interactions across voice and digital channels, helping customers communicate naturally in their preferred language while receiving a consistent level of service.
It can also recognise conversational cues and adjust the tone of its response accordingly. When a customer appears confused, concerned or frustrated, the conversation can become calmer and more considerate. When the customer is ready to take action, Ralvie can guide the interaction towards the next step without creating unnecessary delays.
Multilingual communication and conversation behaviour can be configured according to your customers, locations and business requirements.
Static and dynamic knowledge
Give Ralvie the Knowledge to Represent Your Business
Ralvie combines static and dynamic business knowledge to provide accurate and contextual responses. It is not restricted to a small list of scripted questions and answers — Ralvie can retrieve approved information from connected business sources and use it during live customer conversations.
Static Knowledge
Static knowledge can include your frequently asked questions, uploaded documents, services, policies, product information and company details. This gives Ralvie a reliable foundation for answering common customer enquiries.
FAQsDocumentsServicesPoliciesCompany details
Dynamic Knowledge
Dynamic knowledge allows Ralvie to retrieve current information from websites, APIs, databases, CRM platforms, reservation systems and other business applications — availability, inventory, appointment slots, customer records or request status, instead of relying only on a fixed script.
WebsitesAPIsDatabasesCRM platformsReservation systems
From conversation to action
More Than an Answering Service
Ralvie does not simply respond to questions. It can complete actions during and after each customer conversation — turning customer communication into a connected business process rather than another task your team must complete manually.
Book appointmentsQualify leadsSend follow-upsCreate requestsUpdate CRM recordsTransfer conversationsTrigger workflowsRecord outcomes
Automated follow-up
Keep Every Conversation Moving Forward
Many customer interactions require follow-up after the initial call, message or form submission. Ralvie can automatically send appointment confirmations, requested documents, payment links, directions, instructions or additional information.
It can create follow-up tasks for employees and move customer details into the appropriate CRM or workflow — helping prevent opportunities from being forgotten while creating a more consistent experience for every customer.
One customer conversation
SMS confirmation
Calendar booking
CRM update
Team notification
One central workspace
Manage Every Conversation From One Dashboard
Ralvie gives your team a central view of customer activity across calls, chat, email, SMS, web voice and forms. Authorised users can review conversations, recordings, transcripts, summaries, appointments, transfers and captured leads — making it easier to spot unresolved enquiries that need employee follow-up.
Ralvie Dashboard
Voice Chat Email SMS Web Voice Forms
New enquiry via website chat
2m ago
Appointment request for Thursday
11m ago
Question about service pricing
24m ago
Callback requested — needs attention
38m ago
Follow-up confirmed via SMS
1h ago
Appointment activity
Consultation Thu · 2:30 PM
Site visit Fri · 10:00 AM
Follow-up call Mon · 9:15 AM
Conversation activity
MTWTFSS
Understand what your customers need
Understand What Your Customers Need
Every conversation provides useful information about customer expectations and business demand. Ralvie helps you identify common questions, popular services, peak enquiry periods, lead sources and conversation outcomes — turning customer conversations into actionable information for operational and strategic decisions.
Core features
Everything Your Frontdesk Needs to Keep Work Moving
Give every customer interaction a useful next step across phone, chat, email, web voice, CRM and forms.
AI Phone Receptionist
Answer calls, understand customer intent, capture details and route each conversation to the right next step.
Explore moreAI Website Chatbot
Give website visitors immediate, helpful answers and turn conversations into qualified enquiries.
Explore moreAI Email Manager
Organise incoming email, identify intent and help your team respond to customers faster.
Explore moreAI CRM
Keep customer records, conversations and follow-up context connected in one intelligent workspace.
Explore moreAI Web Voicebot
Let visitors speak naturally with your business from your website, at any time.
Explore moreWebsite Forms
Turn structured customer requests into complete, actionable information for your team.
Explore moreConnected to your business
Connect Ralvie With the Tools You Already Use
Ralvie AI Frontdesk can connect with more than 3,000 applications through APIs, webhooks and Zapier. It can work with your CRM, calendar, help desk, reservation platform, property management system, database, messaging applications and internal business tools.
Cal.com
Calendly
Gmail
Zapier
Google Meet
Zoom
Outlook
Webhook
RALVIEFrontdesk
Connected customer operations
From setup to launch
Launch an AI Frontdesk Built Around Your Business
1
Step 01
Add Your Business Knowledge
Connect your website, upload documents and provide the information Ralvie needs to answer customer questions accurately.
2
Step 02
Personalise Your AI
Choose the voice, greeting, communication style, supported languages and personality that best represent your business.
3
Step 03
Configure Your Workflows
Define how Ralvie should qualify leads, schedule appointments, send messages, transfer conversations and trigger actions.
4
Step 04
Connect Your Channels
Activate the phone receptionist, website chatbot, email manager, SMS agent, web voicebot and website forms according to your needs.
5
Step 05
Test and Launch
Run real customer scenarios, review the responses and refine the experience before making Ralvie available to your customers.
Built for customer-focused businesses
Adapt Ralvie to Your Industry and Workflow
Healthcare & Clinics
Ralvie can manage general enquiries, collect patient information and assist with appointment requests while following the workflows defined by the organisation.
Explore moreHotels & Hospitality
Ralvie can answer reservation and amenity questions, assist guests, handle after-hours enquiries and route conversations to the appropriate hotel department.
Explore moreReal Estate Offices
Ralvie can qualify buyers, sellers and tenants, answer property questions and schedule conversations or viewings with the appropriate agent.
Explore moreEducation Institutions
Ralvie can answer questions about programmes, admissions, enrolment and campus services while connecting specialised enquiries with the correct department.
Explore moreFinancial Services
Ralvie can answer common enquiries, capture client details and route conversations to the appropriate financial-services professional.
Explore moreCustomer success
Ralvie in Action at Living Water Resorts
Living Water Resorts is a luxury waterfront resort in Collingwood, Ontario, serving leisure, family and corporate guests throughout the year. Its front desk handled approximately 150 daily calls covering reservations, amenities, guest services and after-hours enquiries. High call volumes created delayed responses and missed booking opportunities, with estimated lost booking revenue exceeding CAD $20,000 per month.
Ralvie deployed an AI Voice Receptionist with multilingual guest support, reservation enquiry handling, FAQ automation, live call transfers and connected booking assistance.
0%
After-hours calls answered automatically (estimated)
0%
Estimated increase in reservation enquiry conversions
$0
Estimated monthly revenue recovery
0×
Estimated return within the first quarter
Figures above are estimates based on the deployment described.
During the first 90 days, reservation enquiries received immediate responses and the front-desk team spent less time handling repetitive questions. Ralvie helped the resort improve availability while allowing employees to focus more attention on guests already on the property.
A connected front office
Replace Disconnected Front-Office Tools With One Intelligent Platform
Traditional front-office systems separate calls, messages, emails, forms and follow-ups across different tools. Customer information becomes fragmented, employees spend time switching between platforms and opportunities can be lost during busy or after-hours periods.
Ralvie brings every channel into one connected AI front desk. It understands natural conversations, provides accurate answers, collects customer information and completes the next action without unnecessary delays.
Your team remains available when human support is important, while Ralvie manages repetitive and high-volume work that would otherwise slow them down.
The traditional way
Phone system
Email inbox
Booking tool
Spreadsheet
Disconnected tools, fragmented customer information and repeated data entry.
Ralvie AI Frontdesk
Customer reaches out Booked, routed and followed up
One connected journey, complete customer context and a team that stays available for what matters most.
Frequently asked questions
Everything You Need to Know About Ralvie AI Frontdesk
No. The AI Phone Receptionist is one part of the Ralvie platform. Ralvie also supports website chat, email management, SMS conversations, browser-based voice interactions and intelligent website forms.
Ralvie can be connected to an existing call flow or assigned a dedicated business number, depending on your current phone setup and business requirements.
Yes. Ralvie can connect with supported calendar platforms to check availability, schedule appointments and send confirmations through voice or digital channels.
Yes. Calls can be transferred based on the customer's request, department, location, urgency, language or other configured business rules.
Ralvie can collect the customer's details, create a follow-up request or transfer the conversation to the appropriate employee based on your configured instructions.
Yes. Ralvie can support multilingual conversations across voice and digital communication channels.
Ralvie can use approved information from your website, documents, frequently asked questions, APIs, databases, CRM platforms and other connected business systems.
Yes. Authorised users can review available recordings, transcripts, summaries, customer information and conversation outcomes through the dashboard.
Ralvie is designed to support your employees by managing repetitive, high-volume and after-hours conversations. Your team remains available for conversations that require human judgement, expertise or personal attention.
The launch time depends on the amount of business knowledge, communication channels, integrations and workflows required. Ralvie is designed to make configuration, testing and ongoing updates straightforward.
Meet Ralvie AI Frontdesk
Turn Every Customer Conversation Into Action.
Ralvie AI Frontdesk helps your business answer, understand, and act across every customer channel
—voice calls, website chat, web voice, email, SMS, forms, and CRM. Be available 24/7. Respond instantly.
Capture more opportunities. Connect every conversation to the right next step.
One AI Frontdesk. Every customer channel. Always ready.