Finding the right agentCustomer waits
Multilingual AI support
Speak to EveryCustomer in TheirPreferred Language.
Give every customer a natural way to connect in their preferred language, with shared context and the right path to human help.
Ralvie AI FrontdeskMultilingual conversation
● LiveEspañolEnglishFrançaisDeutsch
Hola, necesito cambiar mi cita de mañana.
Claro. ¿Me puede indicar su nombre y la hora que prefiere?
María López. Después de las dos, por favor.
Perfecto, María. Encontré dos horarios disponibles.
Intent understoodReschedule appointment · Spanish
A more accessible first conversation
Language shouldn’t be a barrier between your business and your customers.
Customers should not have to wait for the right multilingual employee, move between departments, or rely on separate translation tools before they can explain what they need.
Fewer language barriers. More accessible customer conversations.Omnichannel language support
Let customers choose how—and where—they communicate.
AI Phone Receptionist
Handle incoming calls through natural AI voice conversations in supported languages.
Website Chatbot
Let visitors ask questions in the language they are most comfortable using.
Web Voicebot
Give visitors multilingual voice interactions directly in the browser.
SMS & email
Continue configured multilingual customer conversations through text workflows.
Ralvie AI Frontdesk Language-aware chat
FRBonjour, notre terminal ne se synchronise plus depuis ce matin.
Je peux vous aider. Avez-vous déjà redémarré le terminal?
Oui, deux fois.
Merci. Je vais éviter cette étape et vérifier les prochaines options de dépannage.
Context-aware multilingual AI
Understand the customer—not just the language.
Translation alone converts words. Useful support also identifies intent, important details, conversation history, and the next information needed.
- Natural, language-appropriate responses
- Relevant follow-up questions
- Context preserved when languages change
Language-aware conversations
Start naturally. Continue naturally. Switch when needed.
Ralvie continues in Spanish
Ralvie responds in French
Ralvie continues in English
Context stays connected
Knowledge-powered support
One business knowledge layer. Multiple customer languages.
Use approved websites, FAQs, documents, product information, policies, procedures, APIs, databases, and CRM workflows as context for applicable multilingual conversations.
Language changes. Business rules stay consistent.Terminology controlsProtected brand language
Ralvie AI FrontdeskKeep original
LockedAI Phone ReceptionistKeep original
LockedModel RX-240Protected model number
LockedSupport explanationTranslate naturally
LocalizedSmart multilingual routing
Route based on the customer’s need—not simply their language.
ConversationSpanish enterprise lead
Assigned teamSpanish-speaking sales
Enterprise demoConversationFrench support request
Assigned teamRegional support team
Technical assistanceConversationEnglish technical issue
Assigned teamProduct specialist
Priority escalationLanguage analytics
Understand where multilingual demand is growing.
Use conversation patterns to inform staffing, content, regional sales coverage, and market strategy.
Multilingual customer intelligenceToday’s conversations
English68%
Spanish14%
French7%
Other configured11%
01Customer support
02Product information
03Lead enquiry
04Appointment request
05Order or account question
Multilingual support across industries
Serve more customers with a consistent first experience.
Hospitality
Travel & tourism
Healthcare & clinics
Real estate
Retail & ecommerce
SaaS & technology
Automotive
Multi-location enterprises
How it works
One multilingual AI layer across the customer journey.
Connect business knowledge
Configure supported languages
Set conversation rules
Activate customer channels
Customer starts naturally
Understand language and intent
Respond or act
Escalate when needed
Before & after Ralvie
Move beyond translation toward useful communication.
Wait for a matching language agentImmediate AI first-line support
Separate language phone menusNatural multilingual voice
Translated but static websiteConversational multilingual chat
Customers repeat after transferContext moves with the workflow
Language support depends on staffingAI extends multilingual coverage
Translation aloneLanguage + intent + business context
Frequently asked questions
Multilingual AI support, explained.
Language-aware customer conversations with your business context behind them.
What is Ralvie AI multilingual support?+
It enables configured customer conversations across supported languages using Frontdesk channels such as phone, website chat, web voice, and other applicable experiences.
Can Ralvie handle multilingual phone calls?+
Yes. Ralvie AI Phone Receptionist can support multilingual voice conversations according to the languages and voice capabilities configured for the deployment.
Can the website chatbot support different languages?+
Yes. Ralvie Website Chatbot can support conversations in applicable configured languages.
Does the customer need to select a language first?+
The experience depends on deployment configuration and can be designed to reduce unnecessary language-selection friction where supported.
Can customers change language during a conversation?+
Supported experiences can be configured to handle multilingual interaction patterns where the underlying language capabilities allow it.
Can Ralvie use our business information?+
Ralvie can use approved business knowledge as context while preserving important terminology and language-specific content where precision is required.
Can multilingual calls be transferred to humans?+
Yes. Handoff can be configured around customer need, language, department, region, and other business rules.
How many languages does Ralvie support?+
Available languages depend on the voice, model, channel, and deployment configuration. Confirm the exact language list for your deployment.
One Frontdesk. More ways to be understood.
Make Your Business Easier to Reach In Every Language You Support.
Give customers a natural way to call, chat, ask questions, explain their needs, and reach the right next step—24/7.
Different languages. One intelligent customer experience.