Guest calls
At any hour
RALVIE AI FRONTDESK FOR HOTELS & HOSPITALITY
Give Every Guestan Always-AvailableFront Desk.
Answer routine questions, support reservation enquiries, andcapture guest requests. Route calls and keep conversationsmoving across every channel—24/7.
24/7 guest support · Multilingual conversations · Smart routing · Guest request intake
GUEST REQUESTS38 activeAcross 4 departments
RESERVATION ENQUIRYStay request
ReadyLM
Leah Martin2 guests · 3 nights
CHECK-IN18 Sep
ROOMKing suite
PROPERTYCity Hotel
HOSPITALITY NEVER REALLY CLOSES
Guests expect help wherever they are.
Before check-in, during a stay, late at night, or while your team is helping guests in person—Ralvie provides a fast first response.
What time is check-in?Do you have parking?I need more towels.Can I change my reservation?Is the restaurant open?Connect me to the spa.
LIVE GUEST CALL
Ralvie Hotel Frontdesk
Could I get two extra towels sent to room 412?
Absolutely. I’ve captured the request for room 412 and I’m sending it to housekeeping now.
REQUEST STRUCTUREDHousekeeping · Towels · Room 412
SentAI PHONE RECEPTIONIST
Every call gets a useful first response.
Guests speak naturally. Ralvie understands why they are calling, answers from approved hotel knowledge, captures the request, or routes to the right team.
- Resolve routine property questions
- Capture service requests with context
- Route calls without complex menus
- Transfer to staff when people are needed
ALWAYS-ON HOSPITALITY
Your guests don’t follow office hours.
Turn after-hours calls into clear, helpful next steps instead of voicemail.
Ralvie understands
Property and intent
Answers
Approved information
Captures
A structured request
Routes
Using your rules
HOTEL KNOWLEDGE ENGINE
A conversational concierge for every routine question.
Give Ralvie approved property information so guests get one current answer across voice and digital channels.
Check-in & checkoutParking & directionsWi-Fi & facilitiesBreakfast & diningSpa & wellnessRooms & policies
PROPERTY CONCIERGE
124 answersGuest knowledge
What time does breakfast finish?
APPROVED ANSWER
Breakfast is served in The Garden Room until 10:30 AM on weekdays and 11:00 AM on weekends.
Dining hours Approved
SMART CALL ROUTING
Let guests ask for what they need.
One conversational entry point can understand the request and connect guests with the right department.
Guest request“I’d like to book a massage.”
IntentSpa booking
MULTI-PROPERTY OVERVIEW
LiveGuest operations
City Hotel142 conversations today
92%Harbour Resort118 conversations today
87%Park Suites96 conversations today
90%Airport Lodge74 conversations today
82%MULTI-PROPERTY HOSPITALITY
One Frontdesk across your hotel portfolio.
Identify the property, understand the guest’s intent, apply local knowledge, and follow property-specific routing rules.
- Local hours, amenities, and policies
- Property and department routing
- Consistent guest experience
- Portfolio insight with local context
CONVERSATION ANALYTICS
See what guests need—not only call volume.
HOTEL FRONTDESK
Guest communication overview
AI + HUMAN HOSPITALITY
Automate the repetitive layer. Keep people in the moments that matter.
Configure what Ralvie can answer, capture, route, and escalate—with clear human paths for complaints, safety issues, and service recovery.
Approved knowledgeAnswers grounded in hotel information
Human handoffContext moves with the guest
Urgent workflowsSafety and escalation come first
Connected actionsUse supported hotel systems
FREQUENTLY ASKED QUESTIONS
Hospitality Frontdesk, explained.
Always-on guest communication with your property knowledge and service rules.
What is Ralvie AI Frontdesk for hotels?+
Ralvie is an AI-powered guest communication layer across phone, website chat, web voice, SMS, email, forms, routing, and connected workflows.
Can Ralvie answer hotel calls 24/7?+
Yes. Ralvie can stay available around the clock for supported guest enquiries and configured after-hours workflows.
Can Ralvie answer common guest questions?+
Yes. It can answer from approved property knowledge, including hours, parking, Wi-Fi, breakfast, amenities, directions, and policies.
Can Ralvie handle housekeeping and maintenance requests?+
Yes. It can capture request details and route them through the configured department workflow.
Can Ralvie support reservation enquiries?+
Yes. It can collect booking context and support connected reservation workflows, subject to the systems and rules you configure.
Can Ralvie support multiple hotel properties?+
Yes. It can identify the property, apply local knowledge, and route conversations using property-specific rules.
Can Ralvie support multiple languages?+
Yes. Supported multilingual conversations can use the same approved property knowledge and routing rules.
Does Ralvie replace hotel front-desk employees?+
No. Ralvie handles repetitive communication and structured intake while staff focus on hospitality, judgment, and service recovery.
MEET RALVIE AI FRONTDESK
Turn Every Customer Conversation Into Action.
Ralvie AI Frontdesk helps your business answer, understand, and act across every customer channel—voice calls, website chat, web voice, email, SMS, forms, and CRM. Be available 24/7. Respond instantly. Capture more opportunities. Connect every conversation to the right next step.
One AI Frontdesk. Every customer channel. Always ready.